Refund Policy

1. Overview

Edge Billing Solutions is committed to providing exceptional medical billing and revenue cycle management services. This Refund Policy outlines the circumstances under which refunds may be issued for our service fees. By engaging our services, you agree to the terms of this policy.

2. Service Fee Structure

Our fees are typically calculated as a percentage of collected revenue, ranging from 3.5% to 6% depending on your practice size, specialty, and claim volume. We do not charge setup fees or require long-term contracts. Billing occurs monthly based on collections achieved during the billing period.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Overpayment: If you have overpaid for services rendered due to a billing or calculation error on our part, we will issue a refund for the overpaid amount within 15 business days of confirming the error.
• Service Non-Delivery: If Edge Billing Solutions fails to perform the agreed-upon services for a specific billing period due to internal issues, a prorated refund for that period may be issued upon review.
• Duplicate Payment: If a duplicate payment is made in error, the duplicate amount will be refunded within 10 business days.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Fees related to claims that were denied due to incorrect or incomplete information provided by the client or patient.
• Services already rendered and completed to our standard service level agreement.
• Credentialing or enrollment fees where the application process has already been initiated with payers.
• Consulting or training services that have been delivered in full.
• Accounts receivable recovery fees where collection efforts have been performed.

5. Refund Request Process

To request a refund, please contact us in writing via email at sales@edgebillingsolutions.com or by mail to:

Edge Billing Solutions
30 N GOULD ST STE 61909
SHERIDAN, WY 82801

Your request must include your practice name, billing period in question, the specific reason for the refund request, and any supporting documentation. We will acknowledge receipt of your request within 3 business days and provide a decision within 15 business days.

6. Refund Method

Approved refunds will be issued using the original payment method whenever possible. If the original payment method is unavailable, we will issue the refund via check or ACH transfer based on your preference. Refund processing times may vary depending on your financial institution.

7. Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us directly to discuss your concerns. We are committed to resolving disputes fairly and promptly. If we are unable to reach a mutual agreement, either party may pursue mediation or arbitration as outlined in our Terms & Conditions.

8. Policy Changes

Edge Billing Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage clients to review this policy periodically.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: sales@edgebillingsolutions.com
• Phone: +1 (307) 488-0522
• Address: 30 N GOULD ST STE 61909, SHERIDAN, WY 82801

Last Updated: January 2026